RETURNS AND EXCHANGE POLICY
Clause 1 Circumstances in which Returns and/or Exchanges are allowed
You can returns and/or exchanges in the following instances:
- The incorrect product has been delivered to you.
- The product delivered to you is damaged or defective.
- The product has the incorrect size or specifications.
Clause 2 When a Return and/or Exchange needs to be initiated
Returns and/or exchanges need to be initiated within five days of delivery of the product having been delivered to you.
Clause 3 The choices you have upon Returning the Product
When a product is returned to us you can:
- Have your account credited.
- Have the product replaced/exchanged.
Clause 4 How a Return and/or Exchange is initiated
All returns and/or exchanges shall be initiated by means of an email sent to firstname.lastname@example.org setting out:
- The reason for the return.
- Whether you would like the account credited or replaced/exchanged.
Clause 5 Condition of the Product Returned
In returning the product to us, the following shall apply. The product needs to be:
- In the original packaging.
Packaged and wrapped correctly and safely by you.
Clause 6 Manner of Return
We will require you to return the product to our offices at the following address: 4 Harbour Rd Kleinmond 7195
Should the return be as the result of clause 1.1.3, cost of the return will be for your account.
Should the return be as the result of clause 1.1.3 and if you qualified for a free delivery promotion, you will be responsible for the cost of having the product retuned to us, in addition to the cost of the original delivery.
Clause 7 What will happen once a Product is returned
Once returned, and subject to a product inspection, your account with us will be credited or replaced, as per your preference.
Clause 8 Product Inspection
Once returned, and prior to accepting such return, we will be permitted to inspect the product.
Should the product in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.