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Returns &
Exchange Policy

"Save time, see more clients"
We want you to be 100% satisfied with your Moyra SA purchase, which is why we offer a hassle-free returns and exchange policy. 

If for any reason you are not happy with your order, simply contact our friendly customer support team and we will gladly assist you in processing a return or exchange. With Moyra SA, you can shop with confidence knowing that we stand behind our products and are committed to your satisfaction.
Clause 1 Circumstances in which Returns and/or Exchanges are allowed
You can return and/or exchange in the following instances:
The incorrect product has been delivered to you. The product delivered to you is damaged or defective. The product has the incorrect size or specifications.
Clause 2 When a Return and/or Exchange needs to be initiated
Returns and/or exchanges need to be initiated within five days of delivery of the product having been delivered to you.
Clause 3 
The choices you have upon Returning the Product
When a product is returned to us you can:
Have your account credited. Have the product replaced/exchanged.
Clause 4 
How a Return and/or Exchange is initiated
All returns and/or exchanges shall be initiated by means of an email sent to setting out:
The reason for the return. Whether you would like the account credited or replaced/exchanged.
Clause 5 
Condition of the Product Returned
In returning the product to us, the following shall apply. The product needs to be:
Undamaged. Unused. In the original packaging. Packaged and wrapped correctly and safely by you.
Clause 6 
Manner of Return
We will require you to return the product to our offices at the following address: 
4 Harbour Rd Kleinmond 7195
Should the return be as the result of clause 1.1.3, the cost of the return will be for your account. Should the return be as the result of clause 1.1.3 and if you qualified for a free delivery promotion, you will be responsible for the cost of having the product retuned to us, in addition to the cost of the original delivery.
Clause 7
What will happen once a Product is returned
Once returned, and subject to a product inspection, your account with us will be credited or replaced, as per your preference.
Clause 8 
Product Inspection
Once returned, and prior to accepting such a return, we will be permitted to inspect the product. Should the product in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such a return.

Contact Us Today and Experience 
Our Exceptional Customer Service!

This your gateway to getting in touch with Moyra SA for any questions, concerns, or feedback. 

Our customer support team is readily available through phone, email, contact form, and social media, and we welcome wholesale inquiries as well. Contact us today to experience our exceptional customer service and let us assist you in any way we can.
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